The Funnel Podcast: The Power of AI in Customer Service With Anoop Kumar

To deliver the right solutions for customers, businesses need the right data and AI tools to track customer preferences and improve continuously. Technology such as ChatGPT has paved the way for companies to start experimenting with generative AI, but what are the negative impacts associated with this adoption, and do customers want to interact with something like an AI chatbot?

This month, Anoop Kumar, AVP, Senior Principal Technology Architect, Digital Experience at Infosys, joins the show to talk about the power of emerging AI technology.

Listeners will learn:

Listen to the episode here.

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